Table of Contents

14. Troubleshooting

Basic NeoFinder troubleshooting

NeoFinder relies on the consistency of the catalog database and the directory structures containing it. If you encounter crashes, please try this:

  • Check and repair all of your disk drives with Apples Disk Utility.
  • Delete the file de.wfs-apps.neofinder.quicklaunch.cache in the Caches folder: /Users/yourname/Library/Caches/
  • If a single catalog file is damaged, it can display completely weird folder sizes. Just open any catalog file that could have problems and check the folder sizes. If they are out of range, delete that catalog and create a new one of that volume.
  • There is a surprising large number of damaged archive files out there. If you have problems while creating a new catalog file, uncheck the several "Look inside archives" options in the Preferences window and try cataloging again.
  • Don't keep the catalog files directly in the application folder. Create a new data folder outside the Applications area, and use that as the NeoFinder database folder.
  • Make sure you use the most current version of NeoFinder.
  • If the problem remains, contact NeoFinder support!

Any time NeoFinder crashes, please make sure to send us the crash log file. You can find it in Apples, in the DIAGNOSTIC AND USAGE INFORMATION section. The report will be named NeoFinder with a date appended to it.

In some cases, it might be helpful to delete the NeoFinder Preferences. The NeoFinder blog shows you how that is being done:
Delete NeoFinder Preferences

NeoFinder Blog has a couple of helpful articles related to all Macintosh Support topics:

NeoFinder crashes/hangs when cataloging/updating a volume. What can I do?

That usually only happens when NeoFinder encounters a malformed media or archive file. But it can also be caued by bugs in Apples Mac OS X, or by faulty USB cables (yes, we did see that!)

Any time NeoFinder crashes, please make sure to send us the crash log file. You can find it in Apples, in the DIAGNOSTIC AND USAGE INFORMATION section. The report will be named NeoFinder with a date appended to it.

Fortunately, NeoFinder has a powerful tool to help you find a problematic file quickly:

1. You can at any time catalog the disc completely when you turn off the creation of previews , or the ability to look inside archive files, using the NeoFinder Preferences, even only for that disc.

2. Open, and type:
defaults write de.wfs-apps.neofinder LogMediaPaths 1

3. That will cause NeoFinder to generate a text file named "NeoFinder Debug Log.txt" on your desktop, and to write in that text file the path of every single media file it catalogs.

4. If NeoFinder crashes or locks up, the last entry in that file is either the culprit, or the file just prior to the culprit.

5. Copy over the suspects into a new folder on your desktop and let NeoFinder catalog that to verify that you have indeed found the culprit.

6. Please contact NeoFinder support to send us that file for analysis.

7. Make sure to turn the "Log Media Paths" option off again for normal work, typing in Terminal:
defaults write de.wfs-apps.neofinder LogMediaPaths 0

Also, always make sure to use the current version of NeoFinder!

We will also find a better and easier way of doing that in a future version of NeoFinder.

Also, you can generate a
Sample and email that to us. That will show us exactly what NeoFinder is going. The NeoFinder Blog writes about how this can be done:

When cataloging a disk, the error -5000 is returned

Error -5000 indicates that NeoFinder does not have enough access privileges to write into the NeoFinder Database Folder, or one of its sub folders.
Please open the Get Info window for that folder in the Finder, (not in NeoFinder!) and check that you have write access to the folder and all subfolders. If not, change the access privileges.
Then run the "Reload Database folder" command in the Special menu in NeoFinder to make sure that NeoFinder can see the changes.

If the NeoFinder Database Folder is located on a file server, talk to your network admin to make sure you have the proper privileges.

Cataloging disks with NeoFinder X.X is slower than before?

Every new version of NeoFinder is usually able to read more meta data than previous versions. For example, NeoFinder 7.0 will be the first version to read audio thumbnails. This is of course slower than before, but you can always turn off any new features like that, using the NeoFinder Preferences.

Why does NeoFinder not display Adobe XMP, IPTC, or EXIF info for a photo file?

NeoFinder can only display the Adobe XMP, EXIF, or IPTC data of a photo file if the option to read that info is turned on when the volume is cataloged.

Please also note that NeoFinder only shows the EXIF and IPTC data in the Inspector, so make sure that is visible in the NeoFinder window, and the proper sections are opened.